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The staff are always very kind

Posted By Crystaltips56

"The staff are always very kind"

About: Mater Hospital / Macular Unit

(as the patient),

I recently attended the macular clinic for injections for macular disease. I was treated by Nurse Alok and Mr Gupta. They both helped to calm my nerves and keep me calm during the procedure. Although this is a procedure I dread, the staff are always very kind and take their time with me and make the whole process as easy and painless as possible. My worries and concerns are always listened to and a solution is always achieved quickly.

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Responses

Response from Laura Reut, Ophthalmology Assistant Service Manager for Macular and Glaucoma Services, Ophthalmology Mater Hospital, Belfast Health & Social Care Trust yesterday
Laura Reut
Ophthalmology Assistant Service Manager for Macular and Glaucoma Services, Ophthalmology Mater Hospital,
Belfast Health & Social Care Trust

Submitted on 08/07/2025 at 17:25
Published on Care Opinion on 09/07/2025 at 06:29

picture of Laura Reut

Dear Crystaltips56,

Thank you so much for taking the time to share your lovely feedback about your recent visit to the Macular Unit. We’re so pleased to hear that Alok and Mr. Gupta were able to help calm your nerves and make the experience as comfortable as possible.

Your kind words about the care and compassion shown by our staff truly mean a lot to us. We feel incredibly lucky to have such dedicated and thoughtful colleagues like Alok and Mr. Gupta on our team. They always go above and beyond to ensure patients feel supported and at ease, and it’s heartening to see that reflected in your experience.

We’ll be sure to pass your comments on to them – they will be so pleased to know they made a difference.

Wishing you all the very best with your ongoing care.

Warm regards,

Laura.

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