"Nasty fall onto a concrete surface"

About: Urgent Community Response / Urgent Community Response (South) Urgent Community Response Urgent Community Response (South) Nottinghamshire NG12 3UQ

Posted by ospreyen49 (as the patient), last week

UCR response time was within a half an hour which was good as I was in a lot of pain and breathing was difficult. Ailbha the nurse introduced herself and her manner put at ease immediately. She was both empathetic and professional in her approach and thorough examination of the injured parts.
Ailbha was in every way both proficient in her expertise as a trained nurse as well as supportive in terms of practical help and advice.

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William Sutton

Team Lead, Urgent Community Response (South Nottinghamshire),

Community Health Services

Submitted on 09/07/2025 at 15:13

Published on Care Opinion at 15:13

Thank you for your feedback.
We’re pleased to hear that the UCR team was able to respond promptly, especially during such a distressing time. It’s reassuring to know that Ailbha’s introduction and manner helped put you at ease so quickly.
We’re especially proud to hear that she demonstrated both empathy and professionalism throughout your care, and that her thorough examination and practical advice made a positive impact.
Your kind words about Ailbha’s expertise and support mean a great deal, and we’ll be sure to share this with her and the wider team.
Wishing you a smooth and speedy recovery.

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Nasty fall onto a concrete surface

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