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Care and attention was good

Posted By severityjj67

"Care and attention was good"

About: NHS Grampian / GDENS (Grampian Emergency Dental Service)

(as the patient),

Dental abcess on a Saturday. With a dental care phobia. From initial phonecall to arranging an emergency appointment, care and attention was good. Actual appointment I only accepted the antibiotic prescription as I was too far from home to feel safe to have procedure and drive home. I asked the Dentist Becky if I could register there but unfortunately only an emergency service.

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Responses

Response from Lisa Convery, Dental Nurse Team Manager, GDens, NHS Grampian 2 days ago
Lisa Convery
Dental Nurse Team Manager, GDens,
NHS Grampian

Submitted on 09/07/2025 at 10:57
Published on Care Opinion at 10:57

Hello severityjj67

Thank you for taking the time to share your experience following your visit to Gdens. It’s lovely to hear that the care and attention you received from Becky made a positive impact which I’m sure helped to ease your dental phobia.

I hope by now your antibiotics have started to take effect and you're feeling some relief from the abscess. If you're still in search of a dentist, you can check current availability Which Practices Are Registering Patients? | Dental Advice Grampian Dental Advice Grampian. You’re also not limited to registering with the practice closest to you. Please feel free to choose the one that best fits your needs.

If you need any further support in dental registration you can also call the Dental Information and Advice Line on 0345 45 65 990 Monday to Friday 8:05am – 6pm.

I will also pass on your kind comments to staff involved in your care.

Thanks Again

Lisa

Dental Nurse Manager – Unscheduled Dental Care

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