"Going above and beyond"

Good afternoon,

I was an in-patient at JCUH for two weeks from the start of March ‘25, and was admitted onto ward 36 (Trauma) with sepsis, and acute trauma from a recent knee operation.

Although it was back in March, I’ve recently been made aware of the Patient Advice and Liaison Service (PALS) which I am keen to notify of a positive experience whilst I was in JCUH. 

I was being treated because of a previous poor operation, and I had to attend several x rays or CT/ultrasound scans and I’d like to specifically mention one individual, an X-Ray Porter I only knew his name was Tony and that he was ex military like myself. He was personable, professional and set me at ease immediately.

As soon as he introduced himself and explained why he was there and what was going to happen, he immediately put my mind at ease. His personality was engaging and he showed me excellent patient care.

He transferred me from ward 36 to my x Ray and ultrasound appointments. Tony transferred me a few occasions whilst I was laid up in excruciating pain and was extremely frustrated.

Due to the nature of my injury it was imperative that my leg was kept still at all times, Tony ensured that this was his main priority whilst he moved me on the bed, throughout the extremely busy hospital. His expertise and knowledge ensured I was transferred between departments quickly and efficiently.

In addition to this he went above and beyond his work duties by popping back after his shift had finished to see how my injuries and my care provision's were progressing. He did this on several occasions which certainly helped my recovery.

I’d appreciate if my positive comments can be passed onto this excellent member of staff and incorporated into his annual report/staff appraisal.

Additionally I’d be grateful if you could ensure his Departmental Manager is also made aware of his commitment and my comments.

Regards