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Giving birth - Mixed experience

Posted By Joyh33

"Giving birth - Mixed experience"

About: Bangor Community Hospital / Bangor Community Midwives Maternity / Labour Ward / Delivery Suite

(as the patient),

I had a great experience with my care at the ulster hospital with all my scans. Had a great care during my c section. All the staff on labour ward looked after me really well and where great help with breastfeeding. I also had a great experience with the midwives in Ards hospital.

The only issues I had was with the community midwives that came out after I given birth, mainly just one. I was made to feel very uncomfortable in my own home. As first time mother, I was made to feel I was doing things wrong. I was then asked was I very up and down person due to being upset. I feel this was very bad choice of words and not very caring or supportive. This experience really affected my first weeks into motherhood.

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Responses

Response from Zoe Meneilly, Clinical Manager Maternity & Gynaecology & Deputy Head of Midwifery, Maternity & Gynaecology Services, South Eastern HSC Trust last month
Zoe Meneilly
Clinical Manager Maternity & Gynaecology & Deputy Head of Midwifery, Maternity & Gynaecology Services,
South Eastern HSC Trust

Submitted on 15/07/2025 at 16:52
Published on Care Opinion on 16/07/2025 at 06:50

Joyh33, thankyou for taking the time to share your experience of maternity services in the ulster Hospital and during your antenatal journey. I am delighted to hear that you had such a positive birth experience and felt well supported with breastfeeding. I am sorry that your community care in the postnatal period did not meet expectations and for any upset that this caused. I am also sorry that any interactions with the team made you feel uncomfortable in your own home as this falls below the standard we expect from our staff. I also wish to apologise that your upset was not appropriately recognised or handled in a more sensitive way. I would encourage you to get in touch so that we can speak to the individual staff member concerned in order to help them to improve communication and interactions in the future as we are keen to learn from service user feedback.

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