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Long wait times

Posted By Bilcd79

"Long wait times"

About: Mater Hospital / Accident & Emergency

(as a service user),

I believe this is most disorganised with barely any doctors. You wait 2 hours to be seen by a nurse and then 8-12 hours to be seen by a doctor. Some staff are rude and no help and the system is broken

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Responses

Response from Deirdre Donaghy, Service Manager, Cancer & Haematology, Belfast Health and Social Care Trust 3 months ago
Deirdre Donaghy
Service Manager, Cancer & Haematology,
Belfast Health and Social Care Trust

Submitted on 16/07/2025 at 21:16
Published on Care Opinion on 17/07/2025 at 07:05

Dear Bilcd79

Thank you for taking the time to share your experience. I am sorry to hear that your visit did not meet your expectations, and sincerely apologise for the distress and frustration this may have caused.

If you would be willing, we would appreciate the opportunity to discuss your experience further, you can contact the department on 02895041488 and a member of the team will be be able to discuss your concerns directly.

Kind regards

Deirdre

Assistant Service Manager, Mater Emergency Department

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