"They all listened and took interest"

I was at the hospital early July in the afternoon, at the urgent care after my doctor referred me. The receptionist was helpful and clear with her information on check in. 

I was then triaged within about 5 minutes and was dealt with all OK and understood the triage doctor.

About an hour later I was seen by a doctor, who within seconds realised I had a serious issue with left leg. He listen to me and took an interest with the information I was telling and showing from the mychart app.

He wrote up my issue and sent me SDEC ward.

There I was sent I was welcomed very nicely at reception and was sent to waiting room. Shortly afterwards I was triaged there and my blood were taken. Both nurses were excellent.

Roughly a 90 minute wait for the blood test results when I was seen by a female doctor who was lovely again listen to me and explained clearly that the blood results showed a slight infection and it did appear that I did have SVT again. Was sending an urgent email to the DVT team for a ultra scan and to see the team.

A nurse came and saw me shortly afterwards and showed me how to do the injections and gave me the antibiotics too.

The next day, I received a phone call to come in at 11am

I saw Terence again, who is lovely person with assistant Romairo, The scan was done which I could see and yes it showed that I had SVT virtually in the same areas as last year, but that this time I also had fluid on the leg. 

I then went up to the DVT unit and was seen again by Jeru who is very clear with his instructions and information. I was prescribed blood thinner tablets and the next process.

All I can say from the moment I entered the building I was treated with respect, everyone I saw and apologise I didn't remember all the names, but they listened and took interest with my issue. Considering all the pressure the staff are under and for the pay they get, I couldn't fault Princess Royal at all.  NHS at it's best. Thank you.