"Friendliness, empathy and care"

About: Pilgrim Hospital / Trauma and orthopaedics Pilgrim Hospital Trauma and orthopaedics PE21 9QS

Posted by Maniek (as a service user), yesterday

I have ruptured my Achilles tendon while playing football, I have felt absolutely devastated, I thought that I will not be able to walk properly and do any activities again.
What was good:
The staff I was showed professionalism, friendliness, empathy and care.
What could be improved:
Better communication.

More about:

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Responses

Debbie Buttigieg

Patient Experience Administrator,

United Lincolnshire Teaching Hospitals NHS Trust

Submitted on 09/07/2025 at 11:54

Published on Care Opinion at 11:54

Dear Maniek
Thank you for your feedback as it’s always nice to hear the positive experiences from our patients and I will certainly pass this message onto the team.
In regard to improving communication, if you would like to email me direct and give me some more in depth information regarding this, I will happily look into it and hopefully improve in this area too. My email is carly.hicks3@nhs.net
Kind regards
Carly

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