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My dad's care

Posted By Nor10

"My dad's care"

About: Crosshouse Hospital / Oral and Maxillo-facial Surgery & Medicine

(as a relative),

Dad had an appointment for a biopsy at maxillofacial department Crosshouse. I cannot thank the staff enough for the kindness shown to both myself and my dad.

Tracey, a nurse who was admitting my dad and going through details, was so very kind, she couldn’t do enough for us. Even coming out to make sure I was okay whilst waiting on the biopsy to finish. 

Thank you to all who had a part in my dad’s procedure and care. You all made a very scary experience a positive one for him and myself. 

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Responses

Response from Julie Whiteford, Lead Nurse for Surgical, Acute Services, NHS Ayrshire and Arran 3 months ago
Julie Whiteford
Lead Nurse for Surgical, Acute Services,
NHS Ayrshire and Arran

Submitted on 14/07/2025 at 11:21
Published on Care Opinion at 11:24

Thankyou for providing some feedback. I am pleased that your Dad's procedure and care was a positive one and we will ensure this feedback is shared with the team, in particular with Tracey. I hope your Dad is recovering well and thankyou for sharing your experiences.

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Response from Marsha Maurri, Clinical Nurse Manager, Surgical, NHS Ayrshire & Arran 3 months ago
Marsha Maurri
Clinical Nurse Manager, Surgical,
NHS Ayrshire & Arran

Submitted on 14/07/2025 at 11:38
Published on Care Opinion at 11:38

Dear Nor10,

Thank you for taking the time to share this lovely feedback about the Maxillofacial Department within University Hospital Crosshouse.

I am glad to hear that you and your dad were happy with the care he received and found that our team made what could have been 'a scary experience a positive one' for both you and your dad.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to share your feedback with the Team in the Clinic. I know they will be delighted to receive this.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Marsha

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