"I was made to feel like I mattered"

I attended A&E minors with a finger injury which was causing me great distress, pain and concern after an accident. 

I was seen promptly by the ENP Linda who very quickly assessed my injury, ordered an X-ray straight away and diagnosed a fracture. She gave me great reassurance, explained the nature of the injury really well and placed a splint on it, which has helped so much. 

I left the department knowing what to expect in the coming weeks and was reassured that if there's any problems with my recovery I can get in touch for further assistance. 

I was touched by her professionalism and compassion despite the number of patients she was seeing because the department looked so busy. 

It might only be a broken finger in a department of people with much worse illnesses and ailments, but I was made to feel like I mattered, and in a time where the health service is getting so many negative reports, the good experiences need reported too. 

I must give mention to the receptionist who got me booked on, she was really pleasant and the radiographer who put me at ease and she empathised with the injury I had sustained. 

From the minute I walked in the door of the department until I left, I was treated with kindness, dignity and respect, I'm so grateful and keep up the great work!