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Everyone was very kind and efficient

Posted By robinxm38

"Everyone was very kind and efficient"

About: Royal Devon & Exeter Hospital (Wonford) / Endoscopy Royal Devon & Exeter Hospital (Wonford) / Gastroenterology

(as the patient),

Gastroenterology Department. I recently had an endoscopy, which I was dreading. I need not have worried, it was no problem at all.

Everyone was very kind and efficient. Dr. Metwally put me at ease straight away and although they were very busy with a lot of patients they had time for everyone. 

One small suggestion I have is that maybe there could be background music in the waiting room.

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Responses

Response from Matthew Wills, Operations Manager (Eastern Services), Gastroenterology, Hepatology, Endoscopy & Bowel Cancer Screening, Royal Devon University Healthcare NHS Foundation Trust last month
Matthew Wills
Operations Manager (Eastern Services), Gastroenterology, Hepatology, Endoscopy & Bowel Cancer Screening,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 07/07/2025 at 11:01
Published on Care Opinion at 13:06

picture of Matthew Wills

Dear Robinxm38,

My name is Matt and I am one of the Operations Managers at RDUH for Gastroenterology and Endoscopy.

Thank you so much for your positive feedback - I have passed this onto Dr Metwally and the team,

We appreciate the time you spent to give this feedback as it is always great to share with the wider team to celebrate our staff!

Thanks,

Matt

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