Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

So very kind, helpful and reassuring

Posted By Amzly

"So very kind, helpful and reassuring"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency Royal Devon & Exeter Hospital (Wonford) / Fracture Clinic Royal Devon & Exeter Hospital (Wonford) / Paediatrics Royal Devon & Exeter Hospital (Wonford) / Trauma and orthopaedics

(as a parent/guardian),

My 4-year-old daughter recently fractured her elbow. We went to A&E, she had an x-ray and was seen by the doctor and told that she would need to stay in Bramble ward as it was late and they wanted to operate on her in the morning.

She had the operation, which went well, then she was seen for follow up in the fracture clinic three times. She has now been discharged as the doctor is happy with the way she is progressing.

I just wanted to say that every single person from A&E reception, the doctors, nurses, radiology, theatre, recovery, bramble ward and the fracture clinic were all so very kind, helpful and reassuring.

There was hardly any waiting around (which we wouldn't have minded of course). The fact that everyone was still so helpful and kind when it was 2.30am is beyond me. If I had the ability to give you all a pay rise I would!

Thank you everyone 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Tamara Martin Garcia, Sister, Emergency Department (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust last week
Tamara Martin Garcia
Sister, Emergency Department (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Sister Emergency Department

Submitted on 06/07/2025 at 02:31
Published on Care Opinion at 02:31

picture of Tamara Martin Garcia

Thank you so much for taking the time to share your experience. We’re delighted to hear that your daughter’s care went smoothly and that our team could provide the kindness, reassurance, and support you needed.

Your kind words mean a great deal to everyone involved.

We wish your daughter a full and speedy recovery, and please don’t hesitate to reach out if you need any further assistance.

Warm regards,

Tamara Martin Garcia

Emergency Department Sister

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Julia King, Clinical Nurse Manager, Fracture clinic and PEOC OPD, Royal Devon University Healthcare NHS Foundation Trust last week
Julia King
Clinical Nurse Manager, Fracture clinic and PEOC OPD,
Royal Devon University Healthcare NHS Foundation Trust

I am responsible for monitoring overall service delivery, and the day to day running of both departments. I work closely with the Orthopaedic Consultants, Radiologists, Therapists, Trauma Nurse Practitioners, Orthopaedic Practitioners and Nursing staff to ensure cohesive care is delivered. I am very fortunate to have a dedicated team of staff, who work extremely hard to ensure patient safety is maintained, and that clinics run as smoothly as possible.

Submitted on 07/07/2025 at 08:07
Published on Care Opinion at 08:07

Dear Amzly,

I am really pleased to hear that despite the fact your daughter suffered a nasty fracture which required surgical fixation, that all of the care that she received was to a high standard, and delivered with compassion.

We try to ensure that all patients attending Fracture clinic are provided with a positive experience, and that reassurance regarding Fracture management/treatment is delivered at every stage of the injury.

I will ensure that your kind feedback is shared with the entire team as it really does make a difference to all staff involved when their hard work is acknowledged and appreciated.

Wishing your daughter a continued recovery, and hopefully she can enjoy the remainder of the summer!

Kind regards,

Julia King

Clinical Nurse Manager

Fracture clinic

RDUH -Eastern.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k