"Inability to speak to someone"

About: Community Therapy Services / Romsey Community Therapy Services Romsey Romsey SO51 7ZA

Posted by VEM (as a friend), last week

We spent two days trying to contact the department that deals with the delivery of equipment to no avail. Lengthy phone calls for two days, kept being told that the call would be answered shortly to no avail. There is no option to send an email and a phone call seems to be the only way to make contact! Shocking service - in fact - no service at all! In my experience, the system is not fit for purpose and needs a complete overhaul.

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community therapy

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Cheryl Miller

Integrated Community Therapy Lead , Romsey therapy team,

Southern Health NHS Foundation Trust

Occupational Therapist clinical Lead

Submitted on 07/07/2025 at 21:24

Published on Care Opinion on 08/07/2025 at 08:02

Thank you for sharing your feedback and I am sorry that you have experienced this situation and frustration trying to make contact with Hampshire Equipment Service.
To enable me to directly forward to the most appropriate person to action, I will require further information and details relating to the service user/client.
I would like to provide a secure email address for you to share your details for me to contact you, to help resolve this situation and prevent others experiencing the same outcome.
centraldistrictispa1@southernhealth.nhs.uk

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