"Care of my mother"

About: Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB St John's Hospital / Accident & Emergency St John's Hospital Accident & Emergency EH54 6PP St John's Hospital / High Dependency Unit & Intensive Therapy Unit St John's Hospital High Dependency Unit & Intensive Therapy Unit Livingston EH54 6PP St John's Hospital / Palliative Care St John's Hospital Palliative Care Livingston EH54 6PP St John's Hospital / X-rays & Scans St John's Hospital X-rays & Scans EH54 6PP

Posted by Ailygirl (as a relative), last month

Sadly my mum passed away at the beginning of June. I just wished to pass on our family’s thanks for the amazing care she received.
I don’t remember everyone’s name I do apologise.
She was rushed by ambulance to the emergency department at St John’s hospital thank you to the paramedic and ambulance staff and A/E staff .
She was transferred to the medical high dependency unit all staff were amazing and took such good care of my mum and us .
The palliative care consultants again was so supportive and caring.
Then to ward 25 again her care was amazing and we were given as much time with her as we needed.
Also thank you to all the Radiology staff, radiographers and portering staff.
We will forever be grateful for everything that was done for our mum.

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Responses

John Taylor

Consultant Radiologist, Radiology, Western General Hospital,

NHS Lothian

Submitted on 06/07/2025 at 12:33

Published on Care Opinion at 16:32

Thanks for your kind words about your mother's care at this sad time for you and your family.
I will pass on your compliments to the radiology team at St John's Hospital
Dr John Taylor
Clinical Director, Radiology

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Marie Kennedy

Patient Experience Manager, Corporate Affairs,

Scottish Ambulance Service

Submitted on 07/07/2025 at 09:52

Published on Care Opinion at 09:52

Dear Ailygirl,
Firstly please accept my sincere condolences to you and your family for the loss of your beloved mother. I can only imagine what a difficult time this must be for you and all your family. Thank you for your kind words and feedback especially at such a difficult time. I see that your feedback relates to a number of services. I'm writing on behalf of the Scottish Ambulance Service. I'm really pleased to hear that you found all staff to be caring, empathic and professional and that your mum received such good care. We wish you and your family all the best at this difficult time.
Take care,
Marie

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Kelly Moffat

Lead Nurse, Palliative Care,

NHS Lothian

Submitted on 07/07/2025 at 12:10

Published on Care Opinion at 13:07

Dear Ailygirl,
We are deeply sorry for your loss and extend our heartfelt condolences to you and your family during this difficult time. Thank you for taking the time to share your kind words and appreciation for the care your mother received.
It was our privilege to support your mother at such a difficult time.
We understand that remembering every name can be difficult, but please know that your gratitude has been conveyed to all the teams involved.
I am writing on behalf of the Hospital Palliative Care Team, thank you once again for your kind words. We are honoured to have been able to care for your beloved mum and to support your family.
With deepest sympathy,
Kelly

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Audrey Lorraine

CT/MRI Team Lead, Radiology, St John's Hospital,

NHS Lothian

Submitted on 07/07/2025 at 16:12

Published on Care Opinion at 17:20

Dear Ailygirl
Firstly, let me offer my condolences to you and your family on the loss of your beloved mum.
I am writing on behalf of the Radiology department in St Johns, and I would like to thank you for taking the time to share your kind words at such a sad time for you and your family.
We send best wishes to you and your family at this very difficult time.
Audrey

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Jamie Bentley

Clinical Director for Emergency Medicine, Emergency Medicine,

NHS Lothian

Submitted on 07/07/2025 at 16:25

Published on Care Opinion at 16:25

On behalf of the Emergency Department I would like to offer our condolences and thank you for taking the time to write such a kind message. I will pass it on the my colleagues in Accident and Emergency.

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