Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

The most professional care

Posted By muscasx36

"The most professional care"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Acute Receiving Unit (Units 1-5) Queen Elizabeth University Hospital Glasgow / General surgery (Wards 9a, 9b, 9c & 9d)

(as a relative),

Just an appreciation post for various departments at the QEUH in Glasgow -  A&E, Resus, ARU and wards 9B and 9D.

My dad was admitted to hospital with possible heart issues (he has previously had a heart attack and symptoms were the exact same) and was immediately sent to resus for tests.  He was diagnosed with pancreatitis within an hour of arriving at A&E. Sent up to ward 9B then 9D with MRI scan booked and surgery followed for gallbladder removal.

We as a family would like to thank every single one of you for providing him with the most professional care at all times, from his time in resus all the way to discharge. Our NHS is given a lot of negative publicity, but they are there for us in times like these when we really need them!

A heartfelt thank you to the nurse (can't remember name sorry) who let me speak to my brother who was with my dad when his phone ran out of charge and I had no way of contacting him and knowing how dad was. You all are credit to your profession, thank you from all the family!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 2 days ago
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 04/07/2025 at 12:12
Published on Care Opinion at 12:12

picture of Karen Hughes

Dear muscasx36,

I hope this finds you well, thank you so much for your lovely care opinion about your dads recent attendance to the emergency department and subsequent admission, that sounded a such worrying time for you all. Our staff really do appreciate getting such positive feedback, they work extremely hard in often difficult circumstances, and to know that their care and attention is appreciated by the patients they are looking after, and their relatives means so much - thank you. I will pass on your lovely comments to them, I hope your dad continues with his good improvement, please pass on our kind wishes to him.

with very kind regards,

Karen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Debbie Macintyre, Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South), NHS Greater Glasgow and Clyde 2 days ago
Debbie Macintyre
Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South),
NHS Greater Glasgow and Clyde

Submitted on 04/07/2025 at 14:07
Published on Care Opinion at 14:07

picture of Debbie Macintyre

Dear muscasx36,

Thank you so much for taking the time to share this wonderful feedback re your dad's experience whilst with us in the QEUH.

It can be an incredibly daunting experience for not only the patient but the families awaiting news regarding their loved ones.

Its so encouraging to hear that staff go above and beyond for our patients and I will ensure I share this feedback them which I know they will be delighted to receive.

I hope that your dad is on the mend and wish him well for a speedy recovery!

Kindest regards,

Debbie Macintyre

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k