"The care was excellent"

About: Daisy Hill Hospital / Emergency Department Daisy Hill Hospital Emergency Department BT35 8DR Southern Health & Social Care Trust / Urgent Care Centre (Phone First) Southern Health & Social Care Trust Urgent Care Centre (Phone First) BT63 5QQ

Posted by craterte38 (as the patient), yesterday

I recently used the Phone First service for the first time at Daisy Hill Hospital. I was quickly triaged over the phone, got an appointment at the Minor Injuries Unit within an hour, and was seen on time. The care from both the nurse and doctor was excellent — thank you for the amazing service!

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Rebecca Smyth

Nurse Team Lead, Urgent Care, Adult Community Services Directorate,

Southern Health and Social Care Trust

Submitted on 04/07/2025 at 10:59

Published on Care Opinion at 10:59

Dear craterte38
Thank-you so much for sharing your recent experience using the Phone First Service. I am delighted to hear that you were triaged quickly over the phone and you were directed to the appropriate service in a timely manner. Its also lovely to hear that you thought the service was amazing!
I wish you all the best in your recovery.
Kind regards,
Rebecca Smyth, Nurse Team Lead, Urgent Care.

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