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Staff looked after my 6 year old son and me too

Posted By zebrawc77

"Staff looked after my 6 year old son and me too"

About: Dumfries & Galloway Royal Infirmary / Ear, Nose & Throat Dumfries & Galloway Royal Infirmary / Paediatrics

(as a parent/guardian),

From the moment my husband, son (6 years old) and I stepped onto the children's ward at DGRI we knew we were in safe hands. All staff were friendly, approachable and did their best to explain the procedures and care we would receive whilst my son underwent general anaesthetic for a tonsillectomy.

A wonderful nurse named Jen accompanied my son and I to theatre and kept me informed of everything along the way. The team in theatre were so professional, all details of my son thoroughly checked. The aftercare nurse (so sorry I can't remember her name) who gave my son pain relief and seemed so concerned that he was to be made as comfortable as possible was first class.

To returning to the ward and having meal times explained and personalised, regular observations and pain management, thorough cleaning of our room, nothing was too much trouble and the staff even found time to look after me too.

Honestly, I don't know where we would be without our NHS and the wonderful people who choose to enter these professions and serve us all when we need care. They deserve medals, each and every one of them. Thank you for everything ❤️

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Responses

Response from Kirstine Burns, Senior Charge Nurse, children's ward, DGRI, NHS Dumfries and Galloway 2 days ago
Kirstine Burns
Senior Charge Nurse, children's ward, DGRI,
NHS Dumfries and Galloway

SENIOR CHARGE NURSE

Submitted on 03/07/2025 at 12:35
Published on Care Opinion at 12:35

dear zebrawc77, thank you very much for your lovely feedback.

I hope your son is continuing to recover well at home.

It is lovely to receive such nice positive feedback an I will ensure that your care opinion is shared with the staff in other departments too

Many thanks

Kirstine Burns

Senior charge nurse

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Response from Sara McMinn, Patient Services Team, NHS Dumfries and Galloway 2 days ago
Sara McMinn
Patient Services Team,
NHS Dumfries and Galloway

Submitted on 03/07/2025 at 13:01
Published on Care Opinion at 13:37

Dear zebrawc77,

Thank you very much for taking the time to leave such positive feedback. I am so pleased to hear that when you and your family stepped onto the children's ward in DGRI staff were friendly, approachable and able to explain the care your Son would receive and more importantly that you knew your were in safe hands.

I am glad Jen and the Theatre Team were able to provide professional care and manage the pain relief for your Son whilst keeping you informed throughout the procedure. It is heart warming to hear of your entire experience within the NHS.

Many thanks for taking the time to share your feedback with us and I will be sure to pass on your kind and appreciative words to our wonderful staff.

Kind regards

Sara

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