"Brilliant Practice"

I have always found all the staff at this practice to be most helpful. The doctors are professional and caring and always have time to answer any questions you may have . Up until recently they used the old telephoning in system for appointments etc which was frustrating to say the least waiting on the phone for half hour or so to connect. However, all that has changed with the new system Anima. Instead of waiting endlessly on the telephone you are now able to write your problem down. Anima asks a series of questions relevant to your health problem or maybe admin question and once you have completed that and submitted, a doctor or appropriate person will get back to you via text with a decision whether you need to see the doctor or triage or whatever is necessary. I have used this system twice in the last week and am very impressed with the speed of replies and action taken. I must admit being a 77 year old lady I was needlessly concerned about my ability to actually do this but I have been very pleasantly surprised by the ease of the whole system. A definitely huge improvement to previously. Thank you Midway Surgery