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"Discharged when not ready"

About: Mersey Care NHS Foundation Trust / Crisis resolution and home treatment team Mersey Care NHS Foundation Trust / Inpatient mental health care

(as a parent/guardian),

 My son was an in-patient on Austen Ward at Hollins Park, Winwick in July 22.  I told them he was not ready to be discharged but they went ahead anyway. He was then re-admitted  to Taylor Ward and then transferred to Austen Ward again  

Two years laater he was taken to Macclesfield hospital in June 2024 and put in a cubicle in the A&E department for 7 days. 

Same month he was admitted to BroadOak hospital and put in the psychiatric ward. Again, after being told he was no longer sectioned he impulsively discharged himself. Again, he was not ready. He is currently on remand. 

Since May 2024 we called 999 and gave this list of symptoms: he’s paranoid, he thinks people are following him. He thinks he can read thoughts. He was verbally abusive. He said he has lost everything he loves. He can’t sleep. He had not been taking his meds properly for the last 6 months. He is manic. He is very tearful. 5 hours later the ambulance still hadn’t turned up so I rang them again. His friend rang them again a 3rd time 2 hours later. The Police called and did nothing. 

He was also due to have a visit from crisis team but didn’t because they were arguing about whose area he was in. 

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Responses

Response from Lee Macneall, Patient Experience Manager, Mersey Care NHS Trust yesterday
Lee Macneall
Patient Experience Manager,
Mersey Care NHS Trust
Submitted on 08/07/2025 at 16:18
Published on Care Opinion on 09/07/2025 at 06:28


Hello Alice66, Thank you for leaving this feedback. As Care Opinion is based around anonymity, we want to provide you with support, however - we cannot respond to patient data via external channels due to GDPR reasons. I ask that you make contact with our PALs & Complaints team om: 01514712377 or 0800 328 2941. You can also email on: palsandcomplaints@merseycare.nhs.uk so that we can take this forward for you and look into this.

I will also ensure that the relevant clinical and management teams are aware of your comments and of the issues raised.

Thank you again for taking time to leave feedback - be it good or bad, it helps us as a health care organisation to learn and develop.

All the best,
Lee MacNeall
Patient Experience Manager

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