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High quality treatment for a broken arm

Posted By ospreyng78

"High quality treatment for a broken arm"

About: NHS 24 / NHS 24 (111 service) Physiotherapy Services / Orthopaedic Ward 8/1 - Physiotherapy Trauma & orthopaedics / Orthopaedic Outpatient Department Trauma & Orthopaedics / Orthopaedic Outpatients

(as the patient),

I broke my humerus whilst on holiday  and came back to Perth for treatment. NHS 24 took my details and arranged an appointment at Ninewells within a few days. There I was seen by the trauma team and given helpful and clear advice on how the healing process would proceed and what treatment I would receive. My next appointments were in Perth Royal Infirmary, this was chosen because I live in Perth itself. 

In PRI I received excellent services from the trauma and fractures team. They were all very caring regarding my physical condition and also regarding my overall well-being. In the early weeks of treatment I was often in a lot of discomfort and the staff responded to this with care and sensitivity.  Appointment times were all arranged to suit me and on arrival, I usually I waited no more than 15 minutes to be seen.  I was given regular updates on my progress and what the next steps would be regarding treatment and further appointments.  

The care I received from the nurses and the consultant was excellent. 

After the healing had progressed sufficiently I was moved on to the PRI physiotherapy team. Again the level of care and the clarity of information and advice given was excellent. Now, five months since the fracture occurred I have completed my visits to PRI and am continuing to make progress using the very helpful sets of exercises that the physiotherapist gave me.  

At all times I felt that I was receiving professional, high-quality treatment from people who were genuinely interested in my case. I am very grateful for the care that I was given. 


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Responses

Response from Audrey Reilly, Senior Charge Nurse, Surgical Care Division, Trauma and Orthopaedics, NHS Tayside 2 days ago
Audrey Reilly
Senior Charge Nurse, Surgical Care Division, Trauma and Orthopaedics,
NHS Tayside

Submitted on 03/07/2025 at 15:15
Published on Care Opinion at 15:15

Good afternoon

Thank you for taking the time to provide us with feedback it is very much appreciated and will be fed back to the whole team.

I am delighted to hear that you had a positive experience and that you are recovering well from you injury.

We wish you well on your onward recovery journey.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lynne C, Patient Experience Officer, Nursing & Care, NHS 24 yesterday
Lynne C
Patient Experience Officer, Nursing & Care,
NHS 24

Manages patient feedback

Submitted on 04/07/2025 at 09:35
Published on Care Opinion at 11:05

Dear Ospreyng78

Thank you so much for taking the time to share your story on Care Opinion. I understand from your story that there were a few services involved in your care. I am replying on behalf of NHS 24.

I am truly sorry to hear that you had to contact 111 after your return from holiday due to breaking your humerus. That sounds incredibly painful! However, it is heartwarming to hear about your positive patient journey, from the initial call to the 111 service to the care you received during your appointments at Ninewells and Perth Royal Infirmary and at all times feeling that you were receiving professional, high-quality treatment.

If you would be so kind to share more information with me, including your Care Opinion username, I would be happy to locate the NHS 24 staff you spoke with and share your kind words with them. We always strive to ensure our staff see positive feedback to reinforce how valued their care is when people call our services. I am sure they would be thrilled to hear your kind words.

You can contact me by email at patient.experience@nhs24.scot.nhs.uk

Once again, thank you for sharing your story, and I wish you a speedy recovery.

Kind Regards

Lynne

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Response from Terrianne Thomson, Perth and Kinross Health & Social Care Partnership yesterday
Terrianne Thomson
Perth and Kinross Health & Social Care Partnership

Submitted on 04/07/2025 at 15:33
Published on Care Opinion at 15:33

picture of Terrianne Thomson

Thank you for you detailed positive feedback, which includes your journey from start to present.

It is so rewarding to hear you experienced professional, high-quality treatment from people who were genuinely interested in your case and it was person centred.

Your feedback has been shared with all the team involved, they too are grateful for hearing your positive story following such a difficult injury.

Best wishes for your continuing progress.

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