"Appalling"

Once again following a 45 minute wait in a queue I get cut off. This was a call back regarding my medication review and I can't get through. This is no surprise and yet, if you do manage to get an appointment and visit the surgery, the phone hardly rings and when someone does get through the call is always quickly dealt with. Because of their complete incompetence I will now be left without my medication. Attrocious, money grabbing, uncaring. Is this really the state of NHS GP's? Well in this case it certainly is.