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"They were so gentle and patient"

About: Royal Hospital for Children (Glasgow) / Outpatient Department

(as a parent/guardian),

Thank you so much to Nurse Harley and her student nurse Keira. My son came in for some blood allergy testings. Prior to this visit my son was so nervous and worried that it would be sore and if he would bleed, as he has a phobia of blood.

After arriving at the hospital and meeting with Harley and Keira his worries slowly disappeared. They were so gentle and patient. They explained what was going to happen at every step and went at his pace. The way they were with him also relieved any stress that I had as well, as I was expecting him to be upset and put up a fight to have these testing done. He even got a sticker, which he was delighted with.

They are both a credit to the NHS/ Children's hospital and I hope any further visits go as smoothly as this one did all thanks to these angels. Thank you so much ⭐

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Responses

Response from Mhairi Stirrat, Senior Charge Nurse, Outpatients - Royal Hospital for Children, NHS Greater Glasgow and Clyde yesterday
Mhairi Stirrat
Senior Charge Nurse, Outpatients - Royal Hospital for Children,
NHS Greater Glasgow and Clyde
Submitted on 01/07/2025 at 22:26
Published on Care Opinion at 22:26


picture of Mhairi Stirrat

Dear @member4748

Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Nurse Harley and student nurse Keira were able to make your son's visit for blood allergy testing a positive one.

We understand how stressful medical procedures can be, especially for children with specific fears. It is heartening to know that Harley and Keira's gentle and patient approach helped alleviate your son's worries and made the process smoother for both of you. Their dedication to explaining each step and going at your son's pace truly reflects the compassionate care we strive to provide.

Your feedback is incredibly valuable and will be shared with Harley, Keira, and the entire team. It is always wonderful to hear that our staff are making a difference and providing the high standard of care we aim for.

Thank you once again for your lovely review. We look forward to ensuring that any future visits are just as smooth and positive.

Best regards,

Mhairi Stirrat
Senior Charge Nurse

Outpatients Department

RHC

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