"Poor attitude from reception "

After trying to get a particular GP apt on the phone - I was advised by reception it was best I came in person for 8am on a specific day when the GP dealing with my ongoing mental health issues and physical ailments would be available for on the day apts. I queued outside and at 8am went to reception, and had to shout through the hatch as the receptionist was on the back computer - because the front one hadn’t been turned on yet. I asked could I please have an apt with said GP - only to be told they were not in. I explained I was specifically told to come in that day - to which I was then told infront of the whole surgery I wouldn’t have been told that! I felt humiliated that I was basically being called a liar. I asked for another GP apt instead as I really needed to see somebody. When I was offered one, I again had to shout what the problem was - and explained that it was ongoing mental health problems, and also physical side effects. This was not private questioning, or treated with any compassion. I was asked if I’d seen a mental health nurse first - I said not, to be told that’s what I ‘should have done’ first as that’s what ‘they usually tell you to do’. This was visible and in ear shot of a queue of people behind me, all waiting to book an apt. I felt like I had to beg to be seen - and just said can I please have one! I understand my mental health issues and have a good insight into processes, and wouldn’t seek a GP apt if I didn’t need one. I also prefer a GP who is familiar with my complex issues because I try to make the apt simple for the GP I see - rather than a GP I have never seen who needs to spend more time getting up to speed on past events and my medical history. I understand that receptionists roles are very challenging, and they also face tough decisions and have to justify apt booking. What I did feel was like I was a burden - and guilty for taking an apt. This shouldn’t be happening when it’s a patient facing role receptionists are doing. If that cannot be offered - ill people should not be met with this level of poor service and total lack of empathy. Looking back, I should have asked for a private discussion, but I felt rushed and pressured to move along, with so many people queuing behind me all wanting appointments. The attitude was totally off and they looked like they didn’t want to be there. So sad when the GP and nurses are always so professional and have supported me immensely through my mental illness.