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"Care, dedication, skill and professionalism"

About: Scottish Ambulance Service / Emergency Ambulance Trauma & orthopaedics / Orthopaedic National Treatment Centre Victoria Hospital / Accident & Emergency

(as a service user),

I had to be taken by ambulance to Victoria Hospital, Kirkcaldy recently after slipping on a wet floor. Landed on my side. Paramedics arrived in 10 minutes and were brilliant. Taken to A&E and was seen by fantastic Doctor who sent me for X-Rays and confirmed my fears of broken hip.

Admitted to Ward 31 where the whole team have been brilliant - so attentive and caring. Was seen by Trauma Team on Friday evening and surgery options explained very clearly. Operation scheduled for first thing Saturday morning. Consultant, Mr Howard and his team and Anaesthetist, Katy, came for pre-op chat and put my mind at ease. 

Operation was successful and post-op care in Resus by Yanli and Tracey and then Ward 31 from Wayne, Anna and the whole Ward 31 team just incredible. Follow up then from Mr Howard and Surgical Team. Just incredibly brilliant, skilled professionals. Physio, Ali been superb getting me on my feet and along with Hazel getting me up and down stairs using crutches which I’ve had to quickly learn to use but Ali is a great teacher.

The care, dedication, skill and professionalism I have experienced since getting wheeled into the ambulance from everyone I have encountered in Victoria Hospital until now has been over and above anything I could have imagined.

I am in awe of all these people. I could not wish to have been cared for by a better group of people.

Thank you all so much!

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Responses

Response from Lauren Harris, Senior Charge Nurse / Clinical Nurse Educator, Accident and Emergency, NHS Fife yesterday
Lauren Harris
Senior Charge Nurse / Clinical Nurse Educator, Accident and Emergency,
NHS Fife

Interim Senior Charge Nurse & Clinical Nurse Educator

Submitted on 30/06/2025 at 16:22
Published on Care Opinion at 16:22


Hello peppercy78,

Many thanks for taking the time to post feedback from your experience I am glad to hear that you have experienced a great patient journey with outstanding care at every stage.

I will be sure to pass on your feedback to the emergency department team.

Hopefully you will be up and running shortly good luck with your ongoing recovery

Kind regards

Lauren

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Update posted by peppercy78 (a service user)

Thank you Lauren. Everyone just fantastic!

Response from Andrea Bendowski, Clinical Nurse Manager, Planned Care, NHS Fife 4 hours ago
Andrea Bendowski
Clinical Nurse Manager, Planned Care,
NHS Fife
Submitted on 01/07/2025 at 08:55
Published on Care Opinion at 08:55


picture of Andrea Bendowski

Hi peppercy78,

Thank you so much for taking the time to share your experience following your recent admission to Victoria Hospital. We're sorry to hear about your fall and injury, but we're very glad to know that you received the care and support you needed at every stage of your journey.

It’s wonderful to hear such positive feedback about the paramedics, A&E team, Ward 31 staff, the surgical team led by Mr Howard, Anaesthetist Katy, and your physiotherapists Ali and Hazel. Your kind words will mean a great deal to them.

Your praise is reassuring as our staff strive to deliver safe, high-quality, person-centred care, and we will be sure to share your message with everyone involved in your care.

Wishing you all the very best in your recovery and thank you again for taking the time to post your feedback on Care Opinion.

Andrea Bendowski

Orthopaedic Clinical Nurse Manager

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