"Poor care and communication "

My husband was transferred from Crisis home care team to community mental health at the Brentwood Resource centre. We have not seen a care plan, just three phone calls in two months. We've no idea what is going on. My husband is very unwell. When I called they asked me who his support worker was. I said I didn't have a clue. Then there were two calls about three weeks ago then nothing. We do not know if there is going to be therapy/counselling. He has seen a psychiatrist but this was via our GP's referral. Even he isn't seeing my husband again for 3 months. What on earth is going on. I'm getting more support as a carer.