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I was greeted with a cheery smile at reception

Posted By Baloo25

"I was greeted with a cheery smile at reception"

About: Victoria Hospital / Endoscopy

(as a service user),

I was greeted with a cheery smile at reception, taken through by Claire who did all my stats, bloods etc and made me feel very welcome and relaxed.

I was then seen by Lynne and her team for the procedure and again really made me welcome and relaxed, after which I was 'transported' to the ward where I was greeted by Jackie and Shona who were fantastic, they brought me two cups of tea (as I was thirsty) toast jam etc.

The whole experience was made me feel relaxed and comfortably. Well done to all who I met for you professionalism, care and commitment you are a credit to the Hospital.

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Responses

Response from Katie Black, Senior Charge Nurse, Day Intervention Unit, endoscopy, interventional radiology, day surgery, SEAL, NHS Fife yesterday
Katie Black
Senior Charge Nurse, Day Intervention Unit, endoscopy, interventional radiology, day surgery, SEAL,
NHS Fife

Submitted on 30/06/2025 at 13:27
Published on Care Opinion at 13:27

Dear Baloo25,

My name is Katie Black, I am the Senior Charge Nurse in the Day Intervention Unit. Thank you for taking the time to feed back to us about your experience while in our unit. We are really pleased that you felt relaxed and comfortable through out your procedure and recovery and thank you for acknowledging the staffs professionalism, care and commitment to their patients. I will share your feedback with all of the team. We hope you are recovering well at home, thanks again, Katie

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