"Attitude of doctor"

I am writing to raise a concern regarding the conduct of a doctor I was seen by during a recent visit to Royal Victoria Hospital A&E.

During my consultation, I explained that my injury had occurred in my workplace, a veterinary clinic. In response, the doctor made a dismissive comment, stating that vets are called veterinary surgeons, but they don't really do medicine and the only surgery they do is really just remove things. This statement, delivered in a matter-of-fact tone, left me feeling uncomfortable. I found the comment not only deeply unprofessional but also belittling.

After explaining how the injury occurred and describing my symptoms, the doctor asked - What are you looking to get out of coming to here today? This question, again delivered in a tone that felt indifferent, made me feel as though I was wasting their time. I left the consultation feeling dismissed and ashamed, and began to question whether I was right to have sought medical attention — despite being advised to do so by two family members, both medical doctors.

Following the consultation, I became visibly upset and began to cry while a nurse was taking my blood pressure. They noticed and was extremely kind and reassuring. However, I felt so embarrassed and belittled by my interaction with the doctor that I did not feel able to tell them what had happened. I felt diminished in a moment when I was already vulnerable coming to seek medical attention.

I understand how pressured A&E departments can be, and I deeply respect the work of NHS professionals. However, I believe that patients — regardless of their background or reason for attending — should be treated with empathy, respect, and professionalism. Unfortunately, this was not my experience during my consultation with the doctor.

I would appreciate it if this matter could be reviewed. I am not seeking punitive action, but I do hope this feedback is taken seriously and leads to greater awareness around communication and patient care.