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Doctors and nurses take a long time to see me

Posted By KHAN2005

"Doctors and nurses take a long time to see me"

About: Newham General Hospital / Accident and emergency

(as the patient),

Since I was a little baby I have CVS = Cyclical Vomiting Syndrome and the doctors and nurses treated me really nicely. But now as I am an adult the doctors and nurses take a long time to see me in the A&E department. I wish I could stay in the Children department again.

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Responses

Response from BHNT Central Complaints Team, Senior Complaints Officer, Barts Health NHS Trust yesterday
BHNT Central Complaints Team
Senior Complaints Officer,
Barts Health NHS Trust

Submitted on 02/07/2025 at 11:02
Published on Care Opinion at 11:02

Dear Khan2005

Thank you for taking the time to share feedback about the length of time you wait to be seen in the Emergency Department at Newham University Hospital, since moving from the Children Department to Adults. We are sorry and disappointed that the standard has fallen short of the expectation you had of us. We value your feedback, and we will be sharing this with the service as it is important that they are made aware of the impact poor experience has on our patients. If you would like for this to be looked into further, you can contact the Site PALS Team on Tel. No 020 7363 9292 or via email at nuhpals.bartshealth@nhs.net (quoting the username used on this platform), for support.

Best wishes
Group Central Complaints Team
Barts Health NHS Trust

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