I went in for a flexible sigmoidoscopy today. The nurse called me in to go over the questions before procedure. Her personal phone went and she said she has to answer it, which is fair enough could be an emergency etc. She was out of the room for at least 5 mins. Then as soon as she came back in someone else called her and she answered it again. Not a quick, I'm working I'll call you back, but continued to talk to for a couple of minutes. She rolled her eyes and said family! Like that it was ok to answer the call whilst dealing with a patient??
After going through the questions, she said that I would be having gas and air. I said that I told the nurse during my pre-assessment via the phone that I would like sedation and she said yes but it is only small part of colon, you don't really need it. I said well during my last full colonoscopy I found it very painful and struggled with sedation and gas and air, my bowels are inflamed - not that this is really of her business nor should I have to explain myself. She made me feel bad about wanting the sedation. I asked the consultant about this and he said sedation is absolutely fine to have during any of these procedures, everyone is different.
I did not feel I received a professional service by this nurse, answering her phone twice for personal calls during an assessment is totally inappropriate, then making me feel like a wuss for wanting the sedation despite it not affecting her at all to be honest. I am shocked at this unprofessional behaviour from her and it made my experience at the City hospital even more unpleasant.
"Unprofessional behaviour"
About: Belfast City Hospital / Endoscopy Unit Belfast City Hospital Endoscopy Unit Belfast BT9 7AB
Posted by cruxsm57 (as ),
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