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Wonderful, professional and devoted people

Posted By correspondencejp43

"Wonderful, professional and devoted people"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / Cancer Services North Devon District Hospital / Medical Assessment Unit North Devon District Hospital / Palliative Care North Devon District Hospital / Upper GI Surgery

(as the patient),

I became seriously ill while undergoing cancer treatment. From the ambulance crew, through A&E, MAU ward, Alexander ward to Upper GI and Oncology I have seen nursing care at its best. This hospital has the most wonderful, professional and devoted people working in it. Dr Kershaw and all the Upper GI nurses have been, and continue to be so kind and supportive.  A special mention to Dr Choudrai (palliative/hospice) for his thoroughness, attention to detail and exceptional 'bedside manner'. Thank you all for the care you gave me.

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Responses

Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 days ago
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 02/07/2025 at 10:26
Published on Care Opinion at 10:26

Dear correspondencejp43,

Thank you for taking the time to provide us with your feedback, I 100% echo your comment around the hospital having the most wonderful, professional and devoted people working in it. Your comments will be gratefully received to all the teams you mentioned and I will ensure that the wider ED team get to see your lovely feedback.

I wish you all the best with your ongoing treatment.

Best wishes

Sophie Hutchings
ED Governance & Operational Support Manager

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Response from Lisa Beasant, Operations Manager Haematology and Oncology, Cancer Services, Royal Devon University Healthcare NHS Foundation Trust 2 days ago
Lisa Beasant
Operations Manager Haematology and Oncology, Cancer Services,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 02/07/2025 at 11:55
Published on Care Opinion at 11:55

picture of Lisa Beasant

Dear correspodencejp43,

The feedback that you have provided today, makes me personally very proud of the teams that I have the pleasure to work with.

I am sorry to learn that you became seriously ill following your cancer treatment and the support that you received from several teams within our hospital confirmed their dedication to their patients.

I will ensure that my colleagues you have mentioned receive a copy of this wonderful feedback so that they can use this in their professional development.

I just want to sign post you to the amazing team in the Fern Centre -

https://www.royaldevoncharity.org.uk/fern-centre/

You can also speak to Tara Jones the Fern Centre Manager on:

01271 311 855

rduh.theferncentre@nhs.net

Please do take the opportunity to see if there is any other support we can provide if we haven’t already.

I am pleased that the care you have received has supported your present journey.

Very best wishes,

Lisa

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Response from Tracey Seth, Ward Manager - Medical Assessment Unit (MAU) and Same Day Emergency Care (SDEC) (Northern), Medical Assessment Unit (MAU) and Same Day Emergency Care (SDEC), Royal Devon University Healthcare NHS Foundation Trust 2 days ago
Tracey Seth
Ward Manager - Medical Assessment Unit (MAU) and Same Day Emergency Care (SDEC) (Northern), Medical Assessment Unit (MAU) and Same Day Emergency Care (SDEC),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 02/07/2025 at 14:57
Published on Care Opinion at 14:57

Dear correspondencejp43,

Thank you for your lovely feedback. I am sorry to read your unfortunate news regarding your cancer. We, on MAU always strive to make any difficult situation as easy as possible and I am glad that our devoted team made your stay a little easier whilst in our care

I will share your feedback with the team who will be very pleased and appreciative of this

Kindest regards

Tracey

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