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From the minute I walked in I was made to feel at ease

Posted By octansfp78

"From the minute I walked in I was made to feel at ease"

About: University Hospital Hairmyres / General Medicine

(as a service user),

A massive thank you to the staff at the Vanguard unit for their exceptional care.

From the minute I walked in I was made to feel at ease by staff I was very anxious about my appointment and the wonderful staff instantly reassured it was ok and that I was going to be fine such friendly welcoming people and nothing was a bother to them 

Thank you so much 

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Responses

Response from Olivia Barnett, Theatre Manager, University Hospital Hairmyres, NHS Lanarkshire yesterday
Olivia Barnett
Theatre Manager, University Hospital Hairmyres,
NHS Lanarkshire

Theatre Manager for University Hospital Hairmyres

Submitted on 30/06/2025 at 14:39
Published on Care Opinion at 14:39

Dear Octansfp78,

Many thanks for sharing your positive experience of visiting our Vanguard unit. I am very pleased to hear the team made you feel welcome and reassured- I will share this with the wider team who will be delighted to receive such positive feedback!

I hope you continue to recover well from your procedure.

Best wishes,

Olivia

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