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"Lovely and friendly staff"

About: North Devon District Hospital / Oral & Maxillofacial Surgery

(as a service user),

I had one of my back molars taken out, due to medication I was on I needed to be seen in hospital. Lovely and friendly staff. I had Yash, Jenny, Frankee and Joanna Looking after me on the Friday, they made me feel as relaxed as I could as I have a fear of the dentist. I was talked though everything that was happening, got to choose the music that was played. I couldn't have asked for better staff to look after me and really made me feel better about the situation. I had my INR checked before to make sure everything was alright and offered some cola due to being too nervous to eat breakfast to help keep my blood sugars up.

If I had to have a more teeth removed or anything of that nature I would happily go back here.

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Responses

Response from Dianne Cooper, Dental Nurse Team Manager- Maxillofacial & Orthodontics (Northern Services), Maxillofacial & Orthodontics (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last week
Dianne Cooper
Dental Nurse Team Manager- Maxillofacial & Orthodontics (Northern Services), Maxillofacial & Orthodontics (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 01/07/2025 at 11:56
Published on Care Opinion at 11:56


picture of Dianne Cooper

Hi

Thank you so much for your kind and thoughtful feedback. I am so pleased to hear that your experience with us was a positive one, especially given your anxiety around dental treatment.

Yash, Jenny, Frankee, and Joanna will be delighted to know that they were able to help you feel more at ease and well cared for throughout your visit. It is always our aim to create a calm and supportive environment for our patients, and it is wonderful to hear that the little touches—like explaining each step, letting you choose the music, and offering a drink to help with your blood sugars—made a difference for you.

Thank you taking the time to share your experience.

Kind regards

Dianne Cooper

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