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The entire team went above and beyond

Posted By FAM

"The entire team went above and beyond"

About: Royal Hospital for Children (Glasgow) / Outpatient Department

(as a parent/guardian),

I wanted to express my sincere gratitude for the exceptional care and support my son received today during his first blood test. The entire team went above and beyond to create a positive and comfortable experience for him.

From the friendly greeting to the use of a numbing spray, every detail was handled with thoughtfulness and professionalism. The team's ability to distract and reassure my son with toys and jokes made a significant difference in easing his anxiety.

The efficiency and kindness shown by the nurses and doctors were truly remarkable. We were in and out in minutes, and my son left with a smile. Thank you for your outstanding service!

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Responses

Response from Mhairi Stirrat, Senior Charge Nurse, Outpatients - Royal Hospital for Children, NHS Greater Glasgow and Clyde yesterday
Mhairi Stirrat
Senior Charge Nurse, Outpatients - Royal Hospital for Children,
NHS Greater Glasgow and Clyde

Submitted on 30/06/2025 at 23:44
Published on Care Opinion at 23:44

picture of Mhairi Stirrat

Dear @fam

Thank you so much for your heartfelt review. We are delighted to hear that your son's first blood test was a positive experience. My team strive to provide compassionate and professional care, and it is wonderful to know that our efforts made a difference for your family.

We understand that medical procedures can be daunting, especially for children, and we aim to create a comforting and reassuring environment. Your kind words about our team's friendliness, the use of numbing spray, and the efforts to distract and reassure your son with toys and jokes are greatly appreciated.

It is our goal to ensure that every patient feels at ease and well-cared for, and we are thrilled to hear that your son left with a smile. Your feedback is incredibly valuable to us and will be shared with the entire team to recognise their dedication and hard work.

Thank you once again for taking the time to share your experience. We look forward to continuing to provide outstanding care to all our patients.

Warm regards,

Mhairi Stirrat
Senior Charge Nurse
Outpatients Department RHC

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