Text size

Theme

Language

"My A&E experience"

About: Whipps Cross University Hospital / Accident and emergency

(as the patient),

I am cancer patient receiving chemo and should have been isolated from the main A&E waiting room. It was disgusting. I did ask at reception gave them my cancer card and was met with blank looks. The member of staff said - look round, what do you want us to do?

After 4 hours of sitting with lots of sick people I phoned the chemo hotline who got onto A&E to put me in a side room. Not enough doctors I had to sort it out myself and phone my cancer nurse who was at the Royal London that day, she phoned my team and they came down to A&E who were terrific and kept apologising for the state of the A&E .

I was there 11.5 hours I was tired and in pain after just having had chemo. I felt sorry for all the patients waiting. In my experience, this place needs sorting out. The seats are horrendously uncomfortable too in the waiting area - why???

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from BHNT Central Complaints Team, Senior Complaints Officer, Barts Health NHS Trust 8 hours ago
BHNT Central Complaints Team
Senior Complaints Officer,
Barts Health NHS Trust
Submitted on 01/07/2025 at 13:55
Published on Care Opinion at 13:55


Dear tigerdg99

Thank you for taking the time to share feedback about your attendance to the Emergency Department at Whipps Cross Hospital. We are sorry and disappointed that your experience fell below the standards we aspire to at Barts Health NHS Trust. We value your feedback, and we will be sharing your feedback with the service as it is important that they are made aware of the impact poor experience has on our patients, and where possible, make improvements. If you would like to discuss this further, you can contact the Site PALS Team on Tel. No 020 8535 6438 (quoting the username used on this platform).

Best wishes
Group Central Complaints Team
Barts Health NHS Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k