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"Ward 49 - Plastic Surgery"

About: Glasgow Royal Infirmary / Plastic Surgery & Burns (wards 45, 47, 48 & 49)

(as a relative),

I was recently in ward 49 with my partner due to her having an hand/arm injury. The treatment we received on arrival was second to none. We were seen instantly and made to feel at ease with lots of reassurance and support.

Andy and Victoria couldn’t have been any better and helped my partner's nerves when work was being done on her arm. Andy immediately opened up about his personal struggles as soon as my partner mentioned she struggled with mental health. It took so much weight off her and made her realise she’s never alone and even health care professions struggle too.

We want to say a huge thank you to them both and also Lauren for stepping up and taking care of my partner's personal hygiene side, taking her to toilet etc. We congratulate Lauren and wish her the best in her new role when she graduates. We can’t thank everyone at ward 49 enough. This has definitely been our best experience at GRI! 

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Responses

Response from Jackie Dunlop, Interim Clinical Services Manager, Burns and Plastic Surgery Unit; Centre for Integrated Care, NHS Greater Glasgow and Clyde 2 days ago
Jackie Dunlop
Interim Clinical Services Manager, Burns and Plastic Surgery Unit; Centre for Integrated Care,
NHS Greater Glasgow and Clyde
Submitted on 01/07/2025 at 09:26
Published on Care Opinion at 09:26


Dear Bravomy33,

Thank you for sharing your experience on Care Opinion.

It’s good to hear that you had a positive experience during your journey within Plastic surgery.

I will share your comments with the medical and nursing staff. I know they will be grateful you receive your kind words.

Take care and wish you well in your recovery.

Many thanks,

Jackie Dunlop

Interim CSM

Plastic Surgery and Burns

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