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5 days at Boston Pilgrim Hospital

Posted By Superwhite

"5 days at Boston Pilgrim Hospital"

About: Boston Urgent Treatment Centre / Out of hours service Pilgrim Hospital / Accident and emergency Pilgrim Hospital / Endoscopy Pilgrim Hospital / General surgery

(as the patient),

After 20 hours in UTC and A&E, I was admitted to Ward 5A. I won’t pretend everything was perfect -  the main problems being noise and the 3 toilets being out of action for a time. The noise was caused by other patients being in pain (inevitable), talking all the time they were awake, and noisy trolleys. I have promised to try to get them new ones if I win the lottery!

I could go on but what I really wanted to do was to say that like anywhere the quality of the staff was mixed, however 3 particular members of staff stood out for me.

Izzy who was delightful and the only person who came to introduce her self when coming on shift.

Katy who was lovely and worked particularly hard.

Danielle who was very attentive and whose constantly smiling face brightened the day. Thank you ladies👍👍👍

Finally  I want to say a big thank you to the staff of the Endoscopy Unit who looked after me. They were kind, friendly, attentive and very efficient. A credit to the hospital


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Responses

Response from Philippa Davies, Matron, Emergency Department, ULHT 2 months ago
Philippa Davies
Matron, Emergency Department,
ULHT

Submitted on 07/07/2025 at 09:45
Published on Care Opinion at 09:45

Dear Superwhite

Thank you for taking the time to feedback.

During the 2nd phase of the Emergency department building works, the emergency department waiting room patients have been relocated to outpatients waiting room. Emeregency department patients and outpatients are sharing these facilities. During this time the area can get very busy and noisy during clinic times.

We are working with the facilities manager to ensure the toilets are cleaned and maintained on a regular basis during this time of increased traffic.

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Response from Carolann Belk, Matron, Endoscopy, United Lincolnshire Teaching Hospitals NHS Trust 2 months ago
Carolann Belk
Matron, Endoscopy,
United Lincolnshire Teaching Hospitals NHS Trust

Submitted on 07/07/2025 at 14:11
Published on Care Opinion at 14:11

Dear Superwhite

Thank you for your kind feedback about Pilgrim Endoscopy. I was delighted to read that you felt our team were kind, attentive and efficient. I will pass on your thanks to the team involved.

Kind regards,

Carolann, Endoscopy Matron

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