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"A positive experience for a very anxious patient"

About: Ninewells Hospital / Pre-Assessment Clinic

(as the patient),

Donna was the nurse who dealt with the form filling. She was a joy. She made me feel totally at ease. An excellent communicator and a thoughtful listener.

My blood pressure is normally elevated due to White Coat Syndrome. Not this time, because I was in such warm, friendly and safe hands. All my concerns dealt with in a kind but professional manner.

A great asset to a very busy team.

Susan ,the nurse who did bloods and the ECG, was also great. Again putting me at ease and executing the procedures so professionally! Another member of the team to be valued.

The Doctor who checked heart and lungs could not have been nicer.

What a positive experience for a very anxious patient. I take my hat off to all three amazing women.

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Responses

Response from Lauren Hebbourn, Senior Charge Nurse, Out Patient Department, NHS Tayside yesterday
Lauren Hebbourn
Senior Charge Nurse, Out Patient Department,
NHS Tayside
Submitted on 01/07/2025 at 13:06
Published on Care Opinion at 13:06


Dear Dame78,

Thank you for your positive feedback on your visit to pre-assessment clinic in Ninewells.

The team always aim to provide high quality care in wat we understand can be a very difficult time.

I will ensure your feedback is passed on to Donna, Susan and Dr Westland.

We wish you all the best with your surgery and the recovery period.

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