"Disappointing service"

I usually have a positive experience with Patford House but not this time. On Wednesday l tried several times to get through on the phone only to be advised that l was no 11 in the queue. I opted for a call back but it never came. I then visited Beversbrook and was told that the receptionist (who was a very pleasant young man) couldn’t offer any appointments but he did send me a P link. This didn’t work so l gave up. The next morning l was very sick and had my usual stomach pain, so l rang the surgery for an on the day appointment. Again l spoke to a lovely receptionist who advised that l could have a practitioner phoned me initially then assess whether or not l needed to see a Doctor. I never received that phone call. I did get a message saying that the surgery hadn’t been able to contact me, but there was no missed calls on my phone.

I had a really bad day yesterday. My cat had a horrible accident which resulted in him having to have his leg amputated. I also received a nasty gash on my shin which was a result of trying to get to my very distressed cat. I visited the minor injuries clinic where l received prompt attention whilst my cat was in surgery.

Normally, like l said earlier l usually have a very positive experience with this practice. But not this time which is a real shame as the staff are very kind, friendly and caring. I believe it was the system that let me down this time and not any individuals.