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"What good Patient Care should look like"

About: Outpatients / Fracture Clinic University Hospital Wishaw / Outpatients

(as the patient),

I would like to express my heartfelt thanks for the excellent service I received at the Fracture Clinic based in Wishaw General Hospital. Jill's knowledge and cheerful disposition was an absolute pleasure.

I would also like to thank Valerie based in the General Outpatients Department of Wishaw General for her attention to detail, empathy, kindness and overall willingness to help in a very stressful situation was not only welcomed but greatly appreciated.

Thank you very much for showing what good Patient Care should look like.

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Responses

Response from Mhairi Stewart, Senior Charge Nurse, Outpatients (General, Radiology, Orthopaedics And Trauma Assessment, Day Hospital), NHS Lanarkshire 7 hours ago
Mhairi Stewart
Senior Charge Nurse, Outpatients (General, Radiology, Orthopaedics And Trauma Assessment, Day Hospital),
NHS Lanarkshire
Submitted on 01/07/2025 at 14:51
Published on Care Opinion at 14:51


Dear Quattro

I am sorry to hear you have had a health issue that required attendance to our fracture clinic.

I am so pleased that you had a very positive experience in both our departments. I will pass on your lovely comments to both Gill and Valerie. It is the standard we always strive for.

I appreciate you taking the time to comment and wish you a successful recovery.

Kind regards

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