"Lack of access to messaging and sending duplicate letters"

Firstly, I am unable to send a message to a member of my surgical or care team via MyCare. The facility has apparently not been enabled for two years or more, despite it still being on the MyCare site as an option. I can only send a message to general admin and they cannot pass it to any department. So following recent surgery when I had questions, I couldn't get any message through to have them answered. Apparently it only works if a medic messages the patient first??

Secondly, yesterday I received two letters, both exactly the same, dated 2 days apart, inviting me to a telephone appointment mid July which I had already phoned to cancel/postpone. This is a waste of resources - postage, and paper. One letter would suffice. There was absolutely no difference between the two letters. Cancelling this appointment was very difficult, moreover. The number given on my MyCare letter (which came through over a week before, which is how I knew about this appointment) took me to somewhere that I couldn't leave a message. So I rang the operator who put me through to the department that had dealt with my surgery. But it didn't say where the given phone number was supposed to go through to - it just gave it as a number to ring to cancel.