Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

All I wanted was to have my hearing aids checked

Posted By bravobg96

"All I wanted was to have my hearing aids checked"

About: Northwick Park Hospital / Audiological medicine

(as the patient),

Extremely poor or no service and treatment denied by the audiology department staff and senior staff, for I feel they are hiding behind self created unacceptable internal rules.

I feel my formal complaint was not handled correctly and the subject of complaint was not considered or answered. All I wanted was to have my hearing aids functionality checked and restored. These people refused to fix them, and these were provided by them.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from London North West University Healthcare NHS Trust 4 weeks ago
London North West University Healthcare NHS Trust

Submitted on 09/07/2025 at 15:29
Published on Care Opinion at 15:29

Dear Bravobg96,

Thank you for taking the time to share your concerns regarding the service you received from the audiology department at London North West University Healthcare NHS Trust.

We are sincerely sorry to hear that your experience did not meet the standards we strive to uphold. We understand how important it is for patients to feel heard and supported, especially when seeking assistance with essential medical devices such as hearing aids.

I have shared your feedback with the complaints team who have suggested for you to get in contact again with the team so they can reopen your case. Here's how to raise a complaint - https://www.lnwh.nhs.uk/complaints/#how-to-complain

Thank you again for bringing this to our attention. We are committed to improving our services and ensuring that all patients receive the care and respect they deserve.

Yours sincerely,
Emma Calnan - Patient Experience Officer
Patient Experience Team

Update posted by bravobg96 (the patient)

Dear Patient Experience Team,

Thank you for a generic response, which will not solve my problem. I had already filed a formal complaint which was answered in favour of the audiology department, without addressing any the main issue I had raised in my complaint. It is shameful that the hospital became its own judge and jury favouring its its own staff and justifying how not to serve a patient. Very sad state of affairs!

Opinions
Next Response j
Previous Response k