We would like to thank the staff today for your thoughtfulness and empathy. My husband presented with severe pain. He needed to use a walking frame and finds it extremely difficult to walk and to sit/stand.
After a short wait we were directed to see a Dr Mc Laughlin. His level of professionalism and care was exemplary. He took time to listen to my husband and myself, organised X-rays and took the time to make enquiries to get my husband on the correct pathway for help. His explanations and advice were clear and very helpful. We both felt that he went above and beyond to help my husband who has lived constantly with pain for years.
His pain and mobility has recently increased to a level that is extremely debilitating. It is very upsetting,as his wife, to watch. His care was very person centred and this makes such a difference to a service user and their family. Our nephew is a young medical student and I will be relaying our experience to himself and his friends as an example of excellent patient care in a busy clinic.
We would also like to thank the nurses and X-ray staff. They showed such empathy and care to my husband. Your kindness was very much appreciated.
"Outpatients Clinic 3 Altnagelvin Hospital."
About: Outpatients Department / Clinic 3 - Fracture Clinic Outpatients Department Clinic 3 - Fracture Clinic Londonderry BT47 6SB
Posted by leotr75 (as ),
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