Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

GP visit with unwell baby

Posted By lotionmx49

"GP visit with unwell baby"

About: Borders General Practices

(as a parent/guardian),

I phoned my gp surgery 2pm for my baby. He has been unwell for  two weeks with croup and had developed an ear infection. I spoke to the receptionist who advised the GP would call me back. The GP called me back ten minutes later and saw my child within half an hour. Really going above and beyond. He listened to my concerns and reassured me. Putting me at ease 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Karen Maitland, Clinical Service Manager - Primary Care, NHS Borders 6 days ago
Karen Maitland
Clinical Service Manager - Primary Care,
NHS Borders

Submitted on 05/08/2025 at 17:13
Published on Care Opinion at 17:13

Dear lotionmx49

Thank you for taking the time to use Care Opinion to share your experience of your visit to your GP with your unwell baby. Please accept my apologies for the delay in responding to you.

I am so pleased to hear of the quick response from your GP practice during which would have been an anxious time for you. I hope your baby has now fully recovered.

Can you please reply or email me at karen.maitland@nhs.scot when you have a moment with the name of your GP practice so I can share your feedback with them directly? They will appreciate hearing your positive feedback.

Thanks
Karen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k