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"First visit to the clinic"

About: Whiteabbey Hospital / Colposcopy Whiteabbey

(as the patient),

I attended Whiteabbey for my first colposcopy following an abnormal smear result. I was very nervous for this appointment and unfortunately the clinic was running behind, which led to a rushed experience that wasn’t the most comfortable.

In particular, I felt the process of the appointments (having patients undress before a consultation with the doctor) didn’t feel the most dignified, and likewise having to change into a gown in a side room off a corridor. I can’t help but compare this to a recent internal pelvic exam at another hospital where changing rooms opened straight into the examination room which felt much better, as I wasn’t in a state of undress in front of the general public like I was in Whiteabbey. 

Likewise after my procedure when a biopsy was taken and led to some (normal) bleeding, it was uncomfortable to stand and listen to the doctor discuss next steps, while acutely aware there was a decent amount of blood dripping down my leg and onto the floor. Definitely nothing staff haven’t seen before, but as a patient, it just wasn’t a situation where I was comfortable or in a place to listen to important information. It would be much more dignified if patients would be allowed to clean up and get dressed before this. 

I also wasn’t informed that a trainee GP would be present for my procedure.

The staff were all competent and professional, I just think quite rushed owing to being behind time and probably a bit desensitised to how invasive this clinic can feel from a patient's perspective. Had this been a second time visit it might have been a bit less jarring.

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Responses

Response from Tracey Jamison-McGowan, Ward Manager, Outpatients Moyle Hospital, NHSCT 3 weeks ago
Tracey Jamison-McGowan
Ward Manager, Outpatients Moyle Hospital,
NHSCT
Submitted on 09/07/2025 at 14:32
Published on Care Opinion at 14:32


Hi, cubemk53

My name is Tracey Jamison-McGowan, Sister of Outpatients Department at Whiteabbey Hospital.

Thank you for providing this feedback and raising these concerns following on from your recent Colposcopy Clinic appointment.

I acknowledge these concerns and how it made you feel.

I can link with you outside of the Care Opinion domain to look at these individual concerns.

My email address is: Tracey.Jamison-McGowan@northerntrust.hscni.net

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