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Professionalism

Story from nhs.uk

"Professionalism "

About: Yeovil District Hospital

I had a flexible sigmoidoscopy this week, in my opinion an undignified and potentially unpleasant experience. All staff I encountered - surgeon, theatre staff and other nurses - could not have been more professional, pleasant, empathetic, helpful, kind and understanding. My only concerns were the stuffy atmosphere and claustrophobic environment of the constricted rabbit warren which constitutes the day surgery unit.

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Responses

Response from Isobel Boobyer-Jones, Patient Engagement and Involvement Manager, Patient Experience and Engagement, Somerset NHS Foundation Trust 2 days ago
Isobel Boobyer-Jones
Patient Engagement and Involvement Manager, Patient Experience and Engagement,
Somerset NHS Foundation Trust

I make sure that patients, families, carers, and the public have a real say in how healthcare services within our Trust are shaped and improved. I listen to feedback, gather insights from patient stories, and work with teams to make changes that really matter to the people using our services. I use platforms like Care Opinion to understand experiences—what’s working well and what could be better—so that we can keep improving care in a way that truly puts patients first.

Submitted on 03/07/2025 at 15:17
Published on Care Opinion at 15:17

picture of Isobel Boobyer-Jones

Thank you for your honest and thoughtful feedback. I'm really pleased to hear that the care and support you received from the team made a potentially difficult experience more manageable. It’s important to acknowledge how the environment can affect how people feel, and I appreciate you highlighting this. I'll ensure your comments are shared with the relevant teams.

Kind Regards

Issy

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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