"Terrible Communication "

I contacted the surgery about an ongoing health issue. I was referred for an x-ray, when I rang the surgery for my results I was told that my case had been closed and that there was no further action. I had not been informed of this, I had not even spoken to a GP, they had not addressed my symptoms from my original contact. Then due to the ridiculous 'rules' I was told that I would just have to make another appointment, which I couldn't do until 8am the following morning. I am seriously looking to move as I have lost all confidence in them.