"Heating on a hot day!"

I visited the Clinical Investigations Unit this week for an appointment.  I had to wait a while in the waiting room, which wasn't a problem, apart from the temperature of the room.  It was very hot and I soon realised the heater behind my chair was on.  I can't imagine the staff in the department have much control over this as they all seemed to be struggling with the heat also.  A member of staff kindly offered all of us in the waiting room a drink and brought a jug of water with ice and cups.

Regarding the staff and department, it was a pleasant experience and the staff were all lovely.  There were delays in hearing back from a blood result due to a hospital system being down and the staff member I saw took my details to give me a call when she received these instead of me having to wait around even longer in the heat, or having to keep checking in.