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"My care in hospital"

About: North Devon District Hospital / Cardiology University Hospitals Plymouth NHS Trust

(as the patient),

I would like to make several comments on my care.

Last month I was admitted into the hospital because of a heart attack.  I am deaf and communicate by lip reading.  I can talk.  No-one communicated with me and i found it very hard to understand the doctors or consultants as they had beard and moustache so I could not read their lips.

I was in the hospital for ten days and I have a food allergy, Allium allergy, they could not accommodate me so i had the same roast dinner served every day for 10 days.

I am confused as to why I suffered a heart attack as I had a pacemaker fitted in December.

I feel there is no policy or care for a deaf person.

I felt that because of my age, I am in my late 80s,, they cannot be bothered.

I have had no follow up since my discharge.  I was discharged at 10 o'clock on a Saturday night.  I was in the town centre, alone in a busy town centre and struggled to get a taxi.  When I did arrive home it was to a dark, cold house and because I had been in hospital I had no food, it was late at night and I couldn't exactly go shopping.

Left to fight for myself just the same as all my life.

I have only my nephew - no children or family of my own to call really.

To get my pacemaker I saw several doctors at the North Devon hospital but was told they could not do anything for me as they did not have a cardiologist who could do the procedure and was sent away, dismissed.

I contacted the British Heart Foundation who sent me the details of consultant's that did do the procedure.  There were two people, I communicated by post  and spoke with them and eventually I travelled with my nephew the 70 miles to Plymouth Hospital to have the procedure.  My nephew stayed in a hotel overnight so he could take me back home.  I left with no details of aftercare.  I did not know that you are not supposed to use electric blankets, have to be careful with mobile phones, I only found out this information after again reaching out to the heart foundation who sent me a information booklet which I have shared with my GP.

Also when I have been to my local hospital for a pace maker check the staff do not seem to have medical knowledge, they do not have my notes or give me any support or advice, they simply run a scanner over the pacemaker and tell me it is working fine.  Why then did I suffer a heart attack?

There as been no follow up since my discharge, no explanations, aftercare or anything. 

I visited my own GP this morning, I was trying to get my Covid jab as I had missed this while I was in hospital.  I was refused  and told  that they do not do them there.

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Responses

Response from Lisa Townsend, Patient Experience Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust yesterday
Lisa Townsend
Patient Experience Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 02/07/2025 at 16:17
Published on Care Opinion at 16:17


picture of Lisa Townsend

Dear Julietqm84

Thank you for taking the time to leave feedback and I am sorry to hear about your experience. From reading your story I am sure this must have been a very distressing time for you.

Given the anonymous nature of Care Opinion, I am unable to comment on the points you have raised via this forum but we would welcome the opportunity to investigate the issues you have included in your feedback.

There are several ways you can do this:

- You can email the complaints team via rduh.complaints@nhs.net. They will be able to arrange a British Sign Language (BSL) call with you if necessary.

- If you are able to visit the PALS office, the PALS team can arrange for a BSL translator to be present virtually whilst you are lip reading. If you are able to let us know when you are coming we can pre-book this service.

- You can also contact the Devon Advocacy Service which is a free, independent, professional service. They can support you to raise a complaint. Their email is devonadvocacy@livingoptions.org. Information regarding their service is available via their website here https://www.devonadvocacy.org.uk/welcome-devon-advocacy-consortium-website.

Here is a link to the interpretation webpage on our Trust website https://www.royaldevon.nhs.uk/patients-visitors/accessibility-support-learning-disability/language-and-interpretation-service/ and also our PALS and complaints information leaflet, https://www.royaldevon.nhs.uk/media/z3knjqhp/help-us-get-better-at-what-we-do-rd-23-026-004.pdf which you may find helpful.

Your feedback is very valuable to us, so I do hope you contact us via one of the methods above. I hope to hear from you soon.

Kind regards

Lisa

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