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The most amazing caring, kindest staff

Posted By vegasg65

"The most amazing caring, kindest staff"

About: Queen Margaret Hospital / Urology

(as a service user),

I was recently admitted with kidney stones to ward 54 and ended up having to have emergency surgery. My time there was filled with the most amazing care. Each and everyone of the staff in ward 54 made me feel so at ease. Particularly my nurse who looked after me from the moment I was admitted to the ward and till I was able to leave. Tiegan was incredible with me, she was incredibly busy but never lost her smile, her cheerful chatter and ensured I was treated to the best of her ability. I was shocked to learn she recently completed her education as a nurse in September because the way she spoke to me about what would happen in the procedure, and the after math of the procedure you would never have guessed. 

She (along with each member of staff) in the ward to name a few nurses Ray, Beth, Adele and the health care workers Kirsty and Leigh all cheered me up and the laughter I had on that ward I will always remember and if this is the only way I can thank them then I will. Each one of them are a credit to the ward and the profession! 

The student nurses on the ward currently also made me feel so comfortable and it made me feel so well and truly cared for. 

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Responses

Response from Susan Sung, Senior Charge Nurse, Ward 54 (Urology), NHS Fife last week
Susan Sung
Senior Charge Nurse, Ward 54 (Urology),
NHS Fife

Submitted on 27/06/2025 at 16:19
Published on Care Opinion at 16:19

picture of Susan Sung

Dear Vegasg65,

My name is Susan and I am the Senior Charge Nurse for Ward 54 - Urology.

First of all, I would like to thank you for taking the time to provide such lovely feedback regarding your recent experience with us.

This was lovely and truly inspiring to read that you were met and cared for by such positive individuals. It is important that we receive feedback from service users which helps provide assurance that we are doing things right (or wrong). Reading this feedback will certainly bring out a few smiles and I will ensure this will be shared with the team and to those individuals mentioned. Thank you for also highlighting and recognising the contribution of our wonderful student nurses - we are delighted that they will be joining our team permanently in the next few months.

On behalf of Ward 54, we wish you well in your recovery and thank you once again.

Susan

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