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"Fantastic care and attention"

About: Borders General Hospital / General Medicine Royal Infirmary of Edinburgh at Little France / Cardiology & Coronary Care Unit

(as the patient),

Emergency admission to ward 103 with heart attack symptoms. Late evening, near the end of June 2025. I was immediately put at ease by student nurse Milly, and next morning received great care above and beyond expected by a nurse whose name may have been Martina or Martika (apologies) who organised return travel to my home in Scottish Borders.

A very stressful time to be diagnosed with heart failure made more bearable by the professional yet personal care shown by all.

And nurse Ronan in ward 6 evaluation ward at BGH whose patience with the other patients was excellent, in trying conditions.

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Responses

Response from Louise Bell, Clinical Nurse Manager, Cardiology and Cardiothoracic Surgery, NHS Lothian last week
Louise Bell
Clinical Nurse Manager, Cardiology and Cardiothoracic Surgery,
NHS Lothian
Submitted on 01/07/2025 at 14:31
Published on Care Opinion at 14:31


We really appreciate that you have taken time to contact us with this lovely feedback.

I will ensure I make the individuals and teams aware of your comments.

I can imagine your new diagnosis must be challenging and hope you are recovering well for your acute admission.

Kind regards,

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Response from Alan Milne, Clinical Nurse Manager, NHS Borders 4 days ago
Alan Milne
Clinical Nurse Manager,
NHS Borders
Submitted on 07/07/2025 at 12:55
Published on Care Opinion at 12:55


Hi nitratewt97,

Thank you for your amazing feedback from your stay in ward 6. Sorry to hear that you had to be admitted due to a heart attack. I have passed your words over to Ronan.

Hope you are well now

Alan

Nurse Manager

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